Many dietary supplement companies hide return caveats in tiny legalese. On this official reference desk, we spell out the exact five-step return process so every consumer knows precisely how their guarantee operates.
Check the Calendar
The 60-day window commences on your order confirmation date, not delivery date. Check your email receipt to verify calendar eligibility.
Email Support First
Contact [email protected] with the subject line "Refund Request" and your order receipt before sending any package.
Return Every Bottle
Pack all bottles—unopened, partially used, or completely empty—along with your original packing slip and ship to PO Box 12730, Ogden, UT 84404.
Pay Return Postage
Return shipping postage is paid by the purchaser. We strongly advise using USPS or UPS with tracking so receipt can be independently confirmed.
Receive 100% Refund
Within 5 to 10 business days of warehouse receipt, 100% of the product purchase price is refunded to your card. Zero restocking fees.
Frequently Addressed Return Situations
What if I emptied all the bottles?
You are still 100% covered. The guarantee is built so you can evaluate the full biological course of Cognizil. Even if every bottle is completely empty, returning the physical containers satisfies the return requirements.
What if my package arrives damaged?
If your order sustains transit damage (such as a broken dropper pipette), notify [email protected] within 48 hours with a photograph of the damaged item. A complimentary replacement bottle will be dispatched immediately with priority courier tracking at zero additional cost.